Domestic Policies and Procedures

Domestic Policies & Procedures

Access and Equity Policy

This Access and Equity Policy is based on providing and maintaining training services that reflect fair and reasonable opportunity for all clients and staff of The Quality College of Australia (QCA), regardless of race, colour, religion, gender or physical disability allowing everyone to freely participate in training in a harassment free environment.

Code of Practice

This policy outlines The Quality College of Australia's (QCA) code of practice.

Complaints and Appeals Policy and Procedure

This policy is based on Quality College of Australia (QCA) providing appropriate mechanisms and services for students to have complaints and appeals addressed efficiently, effectively and in a confidential manner.

Download Complaints and Appeals/Compliance Corrective Action Form

COVID-19 Workplace Policy

The Quality Training and Hospitality College Pty Ltd, trading as Quality College of Australia (QCA) take the welfare and wellbeing of our employees, students and other stakeholders seriously. This policy outlines our strict procedures for employees, students and visitors who attend our College, during the COVID-19 pandemic.

External Support Services

QCA recognises that students may have problems that do not directly concern the company but may negatively impact our students. In this instance QCA will offer advice in referring students to appropriate external support groups for assistance.

Fees and Refunds

How participant fees and refunds are handled.

Plagiarism Policy and Procedure

The purpose of this policy is to ensure a systematic approach to the treatment of plagiarism at Quality College of Australia.

This policy describes the practices and procedures by which Quality College of Australia (QCA) will ensure the compliance with the relevant privacy legislation to protect the personal information and right to privacy of those which are detailed within this policy.

Reasonable Adjustment Policy and Procedure

This is the QCA Reasonable Adjustment Policy, this document shows how we determine if reasonable adjustment is required and what examples of reasonable adjustment are.

Recognition of Prior Learning Policy

This policy is to ensure that an individual’s prior learning achieved through formal and informal training, work experience or other life experiences is appropriately recognised.

Statement of VET Tuition Assurance

Student Information Handbook

Essential information for students considering studying with QCA.

Work Placement Overview